• 1
    Jun
    2010
  • What is wrong with the dental asst., my mom & my bro? What would you do?
    posted by Kris Nickerson

Today we woke up so my bro could go to the dentist at the veterans hosp. Things were going well until my bro went in and the dental asst was yelling at him. I could hear her all the way where I was waiting. That set him off. When he was trying to make an appt for next time she came all the way over where he was to tell my mom that he smelled and she couldn’t work with that offensive odor and that he can’t follow simple instructions. We reported her to patient advocate. My bro took a bath and had on brand new clothes which is hard for him to do. He was slighty musty but it really was barely noticeable. Why do vets get such bad treatment.
My bro is both mentally & physically ill so he started verbally abusing my mom and she was arguing with him. Sometimes I think she likes the victim role which is hard for me to accept b/c she is my rock. She tried to talk to me after my bro went home but I really didn’t even say anything. I don’t know how to respond anymore.
We just got back and he’s still going off about the same thing that happened at the dentist.

Someone needs to write a stern letter to the dental office especially addressing the bad behavior by this assistant. She is obviously very, very, very RUDE and her behavior is unexcuseable. When a person works with the public smells are to be expected. Not everyone recognizes that they have a dog, cat, fried food, etc. odor but it isn’t a dental assistant’s job to embarass and berate a veteran about. If she wasn’t able to stand the odor she needed to either have someone else clean his teeth or rub some Vick’s under her nose and put a mask.

It is so sad that this had to happen to your brother.

Mail a copy of that letter to your VA rep, VA head, your congresman, your state representative, the dental office, the local newspapers and the tv stations.

I would think that this lady won’t have job in the near future – and frankly she doesn’t deserve one.

Also, it isn’t your mom’s fault that your brother is ill. It isn’t your fault either. Don’t treat her like he would get better if she didn’t "enjoy the victim role". She needs your emotional support right now. Perhaps when your brother was yelling at her you could have stepped in and said "hey – bro, lets back off and not yell at mom okay". Your mom made sure he bathed and wore new clothes and showed up to his appointment on time – what more can she do? This blow up wasn’t her fault – it was that nasty dental assistant who needs to get fired!

Good luck!

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This entry was posted on Tuesday, June 1st, 2010 at 5:40 am and is filed under how to get new dental patients. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

One Response to “What is wrong with the dental asst., my mom & my bro? What would you do?”

jmrob29 Says:
June 1st, 2010 at 6:02 am

Someone needs to write a stern letter to the dental office especially addressing the bad behavior by this assistant. She is obviously very, very, very RUDE and her behavior is unexcuseable. When a person works with the public smells are to be expected. Not everyone recognizes that they have a dog, cat, fried food, etc. odor but it isn’t a dental assistant’s job to embarass and berate a veteran about. If she wasn’t able to stand the odor she needed to either have someone else clean his teeth or rub some Vick’s under her nose and put a mask.

It is so sad that this had to happen to your brother.

Mail a copy of that letter to your VA rep, VA head, your congresman, your state representative, the dental office, the local newspapers and the tv stations.

I would think that this lady won’t have job in the near future – and frankly she doesn’t deserve one.

Also, it isn’t your mom’s fault that your brother is ill. It isn’t your fault either. Don’t treat her like he would get better if she didn’t "enjoy the victim role". She needs your emotional support right now. Perhaps when your brother was yelling at her you could have stepped in and said "hey – bro, lets back off and not yell at mom okay". Your mom made sure he bathed and wore new clothes and showed up to his appointment on time – what more can she do? This blow up wasn’t her fault – it was that nasty dental assistant who needs to get fired!

Good luck!
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